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  • Terms & Conditions of Entry

  1. Definitions
    1. Canine Resorts means Canine Resorts Pty Ltd ACN 651 229 300 of PO Box 1480 Golden Grove Village SA 5125
    1. Core Vaccines means:
      1. for dogs, vaccines for distemper hepatitis, parvovirus and canine cough;
      1. for cats, vaccines for rhinotracheitis, panleukopenia and calicivirus; and
      1. for other pets – as recommended by your vet.
    1. Fees means the daily boarding fees and any other fees levied by Canine Resorts with respect to the Services.
    1. Guardian means a person appointed by you to act as your proxy to instruct and direct Canine Resorts with respect to your pet and the Services.
    1. Loss means any present or contingent liability, expense, payment, cost, damage or outgoings.
    1. Services means boarding for pets including all related and ancillary care activities.
    1. Vet means any veterinary surgeon engaged on your behalf during the provision of the Services.
    1. Website means www.windamereboarding.com.au or www.hedgegroveboarding.com.au.
    1. You, your means the person who has engaged Canine Resorts to provide the Services and whose name is in the online application form.
  2. Guardian Condition
    1. It is a condition of engaging Canine Resorts that you appoint a Guardian and that you provide Canine Resorts with the mobile telephone number and email address of the Guardian.  If unable to contact you during your pet’s stay, Canine Resorts will contact the Guardian and will accept instructions and directions from the Guardian. 
    1. You hereby appoint the Guardian to:
      1. make decisions on your behalf for the entirety of your pet’s stay including with respect to your pet’s well-being, care and end of life decisions; and
      1. provide instructions to the Vet. 
  3. Veterinary services
    1. At any time during the provision of Services, Canine Resorts may engage a veterinary surgeon to provide services to your pet and you hereby irrevocably:
      1. authorise Canine Resorts (in its sole discretion) to engage a Vet for your pet;
      1. record your direction to Canine Resorts to enter into a contract on your behalf with the Vet and you agree that you are directly indebted to the Vet for any fees charged by the Vet; and
      1. authorise Canine Resorts, in the event of the death of the pet, to transfer the body to the Vet to be held until you can provide further directions to the Vet.
    1. You acknowledge and agree that you will bear all costs charged by the Vet and that Canine Resorts is not liable in any way for costs incurred with the Vet.
  4. Payment
    1. You agree to pay the Fees invoiced to you in accordance with these terms and any invoiced terms. 
    1. If the Services are to be provided for an indefinite period, you agree to pay the Fees to Canine Resorts at least every 14 days. 
    1. In the event that Canine Resorts suffers any Loss arising from or related to the provision of Services to you, you agree to reimburse Canine Resorts in full for that Loss.
    1. Fees are not refundable or transferrable.
    1. In the event that payments are not received in accordance with these terms and your pet is still receiving the Services, you agree that Canine Resorts may terminate this agreement and transfer the pet to a pet rescue centre (for example, the Animal Welfare League or RSPCA).
  5. Health
    1. You confirm that your pet has had all Core Vaccines at the time of the Services together with any vaccination specifically requested by Canine Resorts.
    1. You confirm that your pet is in good health at the commencement of the Services and you have advised Canine Resorts of any specific or suspected issues or risks.
  6. Behaviour
    1. Where applicable, you confirm that your dog is trained and is sufficiently socialised to interact safely with other dogs at the boarding kennels.
    1. Where applicable, you warrant that your dog is not dangerous and has never been the subject of any order under the Dog and Cat Management Act 1995 (SA). 
    1. Canine Resorts does not assume liability for your pet at any time and, except to the extent of any negligence by Canine Resorts, you remain responsible and liable for the behaviour of your pet at all times during the Services.
  7. Photographs
    1. You acknowledge and agree that any photos taken of your pet may be used in promotional material and you hereby grant Canine Resorts a perpetual right to use and publish (electronically or otherwise) any photo, video or image of your pet.
  8. Release
    1. You release Canine Resorts and any of its related entities from any claim or Loss arising from or in connection with the Services including any Loss, injury or death. 
    1. You indemnify Canine Resorts against any claim or Loss suffered by Canine Resorts arising from or in connection with the Services.
  9. General
    1. You warrant that you are the legal owner of the pet.
    1. Canine Resorts will feed (and, where applicable) exercise your pet in line with industry practices.
    1. The laws of South Australia govern these terms and the parties agree to submit to the non-exclusive jurisdiction of the courts of South Australia.
    1. You agree to be bound by these terms, the terms of the Website, the terms of invoice and any other terms agreed between you and Canine Resorts from time to time.
    1. You use the Services at your own risk.
🐰 𝗘𝗮𝘀𝘁𝗲𝗿 𝗪𝗲𝗲𝗸𝗲𝗻𝗱 𝗨𝗽𝗱𝗮𝘁𝗲 🐰

Unsurprisingly, Easter is one of our busiest times of the year. To ensure everything runs smoothly, please take a moment to read through our weekend updates.

𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆 𝗟𝗼𝗴𝗶𝘀𝘁𝗶𝗰𝘀

Thursday is a high-traffic day. While we try to run smoothly, we never rush a drop-off. We ask for your patience during check-in as there may be a short wait. We want to ensure every animal starts their Hedgegrove vacation off right.

𝗩𝗮𝗰𝗰𝗶𝗻𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗠𝗲𝗱𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀

To ensure a smooth drop-off, make sure to bring the required vaccination records with you. We suggest keeping a photo of your pets' vaccination records on your phone so you're never without them!

Ensure all necessary medications are clearly labelled, and directions are given to staff at drop-off.

𝗘𝗮𝘀𝘁𝗲𝗿 𝗢𝗽𝗲𝗻𝗶𝗻𝗴 𝗛𝗼𝘂𝗿𝘀

Our hours are strictly for pre-booked drop-offs and collections only. We will not be open to the general public for enquiries or tours during this period so that we can focus entirely on our guests.

Thursday: Open until midday
Friday: Closed
Saturday: Closed
Sunday: Closed
Monday: 2:00 pm – 4:00 pm

Important: Our office hours are strictly enforced. To avoid out-of-office fees, please ensure you arrive within these listed windows.

Thank you for your cooperation and for trusting us with your best friends this Easter.
POV: You're a bug and Peggy is on a bug hunt 😉

#PeggyVision #OodleLove
Whatever your dog's speed, there are options for play and relaxation at Hedgegrove Pet Retreat. Whether it's a walk around our local parks, a run around our playpens and gardens, a session with our qualified trainers, or just a cuddle up and a pat with one of our many carers, we've got you covered 😀

#HedgegrovePetRetreat #PawsAndPlay #HappyDogs
We couldn't be prouder of this guy 😻

Tommy has been stealing hearts all over Hedgegrove, warming up to our carers one by one, and showing us his hidden personality 🥰

#TommyTheCat #PatienceAndLove #HappyCats
Look at this perfect pair of Irish Wolfhounds 😍  Chewie and Harvey were getting out and about in the sunshine on a Paws & Play this afternoon.

#IrishWolfhounds #PawsAndPlay

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